Redeem the offer as normal
Visitors order and enjoy your advertised festival offer. A digital passport is optional.
23 OCTOBER – 1 NOVEMBER 2026A little local flavour.
Your business. Part of something delicious.
A little local flavour.
A lot to discover.
Welcome to your festival business hub. See how the trail works, get your team ready and make every visit count.
A simple experience for your team. More reasons to explore Southend.
THE FESTIVAL AT A GLANCE3different venues.
One digital passport.
Automatic prize draw entry.
Take the customer journeyInteractive demo · no real stamps
01 · Redeem the offer
A great offer. A happy customer.
Your customer orders and redeems your festival offer as normal. They can enjoy the offer without joining the prize draw.
YOUR FESTIVAL OFFER
Something delicious.
Something local.
Offer redeemed Sample experienceSmall steps. Ready for the festival.
Your team’s
quick-start guide.
Show your venue QR afterwards
Keep your code with your team. Show it on a phone, tablet or the staff copy of your printed material after the customer redeems the offer.
Let the passport do the rest
Visitors set up their passport once. Three different venue stamps enter them into the draw automatically.
Your private invitation
Let’s get your business ready.
Request your setup link, confirm your email and get your business ready. Southend City BID reviews each request before connecting a venue to its representative.
Have your invitation already? Open the private link supplied by the festival team.
A few good questions.
Do customers have to join the prize draw?
No. They can redeem your festival offer without creating a passport or entering the draw.
When should staff share the QR?
After a customer has redeemed your offer. Keep the QR with staff, rather than displaying it publicly or posting it on social media.
Do three visits to the same business count?
The prize draw needs stamps from three different participating venues. Returning customers can still enjoy your offer, subject to its published terms.
Can I change my offer?
Once you have completed setup, your business page lets you update your own festival offer and access your QR.